Yup, you read that right. Staff experience in property management matters just as much as resident experience and engagement. Many apartment owners realize that it’s bad to make residents download multiple apps – which is why many operators offer Flamingo’s One-App Resident Journey to their residents.
But for a large operator, focusing on staff experience is just as important. Onsite teams especially, are sick of logging into dozens of single-point solutions.
Which is why consolidating their tech stack is important for a 15K unit apartment operator.
But how does a 15,000 unit apartment operator end up with dozens of single-point solutions that their onsite teams have to log into each day?
It’s because they want to offer a best-in class resident experience.
The Tech Stack Needed to Offer a Best-in-Class Resident Experience
Without Flamingo, an innovative 15,000 unit operator needs to purchase various solutions as part of their resident experience and engagement tech stack.
Monitor resident satisfaction.
Improve resident communication.
No more paper flyers.
Automate dozens of processes.
The Challenge
Purchasing dozens of single-point solutions leads to bad resident AND staff experience. These challenges include:
- Onsite teams being forced to login to dozens of systems.
- Residents being forced to download 5+ apps.
- Training & Development having to hire more trainers to train new employees
- IT having to manage all these systems.
- The CIO staying up at night worrying about a data breach with so many companies accessing resident data.
- The CFO spending 2X on single-point point solutions than they would with an all-in-one platform like Flamingo
- Challenges hiring good talent since Gen-Z and Millennials don’t want to work for a company with bad software or manual processes.
The Financial Challenge & Impact
Purchasing all these solutions add up to resident experience & engagement software spend of almost $1.8 Million for a 15K unit operator.
An All-In-One Solution
Switching to Flamingo’s all-in-one platform saves a 15K unit operator $900K per year and decreases the number of solutions staff have to login to.
At half the cost of point solutions, Flamingo’s all-in-one resident experience and engagement platform includes everything an apartment operator needs to offer the best in class resident experience including:
- Resident Engagement App
- Resident Surveys
- Reputation Management
- Review Generation
- Resident Rewards
- Local Perks
- Virtual On-Demand Fitness
- Digital Move-In & Move-out
- Checklist
- Ticketing System
- Digital Resident Guide
- Digital Lobby Screens
- Process Automation
- Concierge Services
“Flamingo is a no-brainer!”
- Amy Lassers, Vice President, Embrey
