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How PM’s are using Flamingo to win the retention gameCONTENT & RESOURCES
Essential resources for Multifamily
LATEST PODCAST EPISODES
Hear from the industries top voices
LATEST CASE STUDIES
How PM’s are using Flamingo to win the retention game
CONTENT & RESOURCES
Essential resources for Multifamily
400K+ units use Flamingo’s Resident Retention Platform to stop Retention Leak & hit 63%+ retention with one app for everything residents need, less logins for sites, automation for ops, ORM for marketing, & data for execs.
Flamingo’s All-In-One Resident Retention Platform means you can boost resident retention 10 to 15% without hiring a dedicated Resident Retention Specialist
Improve Resident Experience With A One-App-Resident Journey. A One-Stop-Shop App with everything residents need – rent, maintenance, resident rewards, virtual keys, amenity reservations, and move-ins etc.
Flamingo’s network of 3000+ event hosts means your teams can book memorable resident events In 5 Mins, Not 5 Hours. Flamingo’s tech means you get more ROI from each event including online reviews, event pictures, analytics and a resident retention boost.
Boost resident retention , resident engagement, referrals, and brand loyalty with Flamingo’s resident rewards and loyalty program. Reward residents with e-gift cards, concierge services like house cleaning or access to amenities across your portfolio.
Combining resident survey results and dozens of other metrics provides resident sentiment and health scores to predict, forecast, and improve retention. Flamingo measures satisfaction across the entire resident lifecycle from move-in surveys to move-out surveys.
Automate unit upgrades & portfolio transfers with an in-app ILS within the resident engagement app. Residents can browse available units within their community to upgrade or to easily transfer to other communities within your porfolio
Centralization creates a consistent resident experience. A consistent resident experience builds brand loyalty. From AI Chatbots to a unified resident profile, Flamingo provides all the tools your team needs to provide best in class resident experience and customer service.
Single-Point Tools Mean
➔ More Apps for Residents
➔ More Logins for Site Teams
➔ More Integrations for IT
➔ More Training for HR
➔ More Owner Costs
➔ More Time Wasted
➔ More Systems to Navigate
.... and DISCONNECTED DATA
Replace These Single-Point Tools with Flamingo
Retention Leak is when you lose residents unnecessarily. Whether it's from a bad move-in experience to bad customer service or to simply not knowing a resident needs a larger unit.
LOST RESIDENT
John moved out because he wants a bigger unit and you have no system to capture & automate unit upgrades.
LOST RESIDENT
Mary has an awful move-in experience because a leasing agent was out sick and you haven't automated move-ins.
LOST RESIDENT
Lisa sends a question and no one responds for 2 days because you don't have an AI chatbot that answers FAQs.
Learn about
Concierge AI ➔
LOST RESIDENT
Jose moves to a lease up across the street because you have no loyalty program.
LOST RESIDENT
David moved out because of a new job in NYC. But since you have no In-App ILS, he doesn't know of your NYC assets.
LOST RESIDENT
Karla moves out because of no sense of community because you don't have a resident engagement app.
Dozens of tools means you can pick just what you want or use the whole platform.
Resident Communication
Text, Email, Live Chat, & Push Notifications streamline comms.
Digital Move-In Checklist
Save 1 hour per move-in, renewal, or move-out with automated checklists.
Resident Survey Program
Improve resident experience by surveying them in the entire lifecycle
Digital Resident Guide & AI Chatbot
Automates responses to FAQs and reduces resident calls & emails by 95%.
Review Generation & Reputation Mgmt
Gain 3-5 reviews per week with automatic review prompts at key moments.
Event Management App & RSVPs
Manage Event RSVPs, Communication, Calendar, Check-In, and Reporting.
Digital Lobby Screens
Go from paper flyers to HD screens showing events, weather, transit….
Resident Event Marketplace
Instantly book DJs, Caterers, Fitness , & 1000s of of event hosts as fast Uber.
Resident Perks
Discounts at 50K restaurants, 150K retailers, & 850K travel providers.
Online Review Generation
Gain reviews from events as Flamingo prompts event attendees to leave reviews.
Event Pictures – User Generated Content
Gain pics from each event as Flamingo prompts & rewards attendees for pics.
Digital Concierge & AI Chatbot
Automates responses to FAQs and reduces resident calls & emails by 95%.
Resident Perks
Discounts at 50K restaurants, 150K retailers, & 850K travel providers.
Personalized Move-In Gifts
Wow residents with personalized move-in gifts delivered automatically.
Exclusive Local Events & Tickets
Stand out by offering discounted and exclusive tickets to local events.
Shift Notes & Front Desk Instructions
Personalize resident experience with preferences for each resident
Unified Resident Profile
Enable centralization with a view of every resident action & interaction.
Digital Move-In Checklist
Save 1 hour per move-in, renewal, or move-out with automated checklists.
Insurance Verification
Automate renter’s insurance verification & real-time monitoring.
Unit Inspection
Save 1-2 hours per move-in or move-out with self-service inspections.
Resident Onboarding
Automated drip campaign teaches residents what they need to know.
In-App ILS
Automate portfolio transfers with an in-app ILS for residents on notice.
Renewal Management
Improve retention with a digital, personalized, & automated renewal flow.
Reputation Management
Monitor, respond, & manage online reputation from a single dashboard.
Review Generation
Gain 3-5 reviews per week with automatic review prompts at key moments.
Resident Survey Program
From move-in to move-out, survey residents across the entire lifecycle.
Automated Resident Referrals
Turn happy residents into traffic, tours, & leases with automated referrals.
Future Exposure Forecast
Predictably see upcoming non-renewals months early.
Resident Rewards
Boost engagement, referrals, & other behaviors with eGift & Visa Cards.
Modern User Experience
A modern user experience means high adoption and less issues.
Track Product Use & Adoption
Flamingo tracks every click, open, and browse session so you know training needs.
AI Resident Sentiment
Get weekly sentiment of resident data to know what training is needed for sites.
Certified & Seamless Integrations
Flamingo is a certified integration partner for Yardi, RealPage, Entrata etc.
Open APIs & Webhooks
Flamingo’s open API means easy integrations for any tool you need.
BI Tool Integration
Pull data into your favorite BI tool quickly and easily.
Infosec
Flamingo is built with security in mind & uses best in class tech & processes.
SOC2 (In Progress)
Rest easy knowing compliance is taken care of.
Auth, SAML, & SSO (In Progress)
Improved user experience and increased security = nirvana.
Engagement Analytics
From event RSVPs to on-demand fitness classes done to rewards earned.
Resident Experience Analytics
From resident move-in experience to satisfaction with onsite team.
AI Sentiment Analysis
Quickly understand resident sentiment without reading 100s of surveys.
Benchmarking Against Comps
Benchmark KPIs from Rent to Occupancy to Reviews against up to 9M Units.
Reputation Analytics
From average online reviews to reviews distribution by review site.
Operations Analytics
From Occupancy to # of Packages scanned to Amenity Reservations.
Service Amenities
Earn ancillary revenue by offering house cleaning & other services.
Renter’s Insurance
Earn revenue offering residents insurance right from the resident app.
Amenities & Guest Suites
Earn ancillary revenue when residents book & pay via the resident app.
Digital Lobby Screens
Earn revenue by displaying ads on digital lobby screens.
Paid Guest Parking
Earn revenue by charging for guest parking.
Technology Fee
Earn revenue by charging residents a tech fee for the integrated resident app.
You hire leasing agents to increase occupancy. You could hire resident retention agents to improve retention. Or you can implement Flamingo’s resident retention platform to save on headcount, increase retention, NOI and property value.
It’s Easy to Start Boosting NOI…
Flamingo won G2 Reviews' "Fastest to Implement" Award.
Certified for Yardi, RealPage, Entrata and all your favorite tools.
Flamingo's Resident Retention Platform gets to work.
Improved NOI, Resident Retention, Satisfaction, Online Reviews & Engagement.
They are ORA winners, members of the 65% retention club, and Fee Management Contract Winners
Rated 4.8/5 and Best in Class by Apartment Teams
Flamingo maintained it's status as the best resident experience and engagement app and platform in 2023. Flamingo also ranked as #1 in various other G2 categories including: High Performer, Fastest Implementation, Most Implementable, Easiest to Do Business With, Easiest Admin, Best Meets Requirements, and Users Love Us.
Jeanine Davy
“Flamingo is more than an App- it's a strategic partnership and tool worth investing in!”
Camille Puleri
“Streamlining, automating and centralizing a lot of the day to day activities that are required to operate a multimillion dollar asset.”
Ondraius Richardson
“Flamingo is a multi-use all-in-one tool for resident engagement, resident feedback, and communication.”
Emanuele Capozzi
“This app brought our building into the 21st century.”
Fab Rezayat
“Flamingo has elevated the resident experience to new heights!”
Matt Bryjak
“Actually works! - Boosting our online reputation and online reviews.”
Kayla Peterson
“FANTASTIC! It consolidates the move in process, uploading documents, notifying residents, and just overall keeping up with the community...”
Tara Gadish
“Excellent customer service and quick response time!”
Al Sabbidine
“Best residents engagement app.”
Molly WhiteWater
“Flamingo provides a central location to connect with residents and ensure higher renewal rates.”
Derrick Schlumbrecht
“It is worth it. It has offered so much to our residents.”
Stephanie Denjen
“Flamingo has streamlined our resident engagement in a very user friendly way.”
Tory Moody
“This platform has helped our community connect with residents in ways we could have never imagined.”
Flamingo integrates with your existing systems to provide a seamless working experience. From property management systems, to smart keys, insurance, communications, surveys, reviews and everything in between.
100’s of integrations for unified data & insights
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