Increase loyalty and referrals by creating a streamlined Resident Engagement strategy that serves both retention and lead generation.
Reputation Management | Available From Tier 3
Easily monitor, manage and optimize your online reputation from a single dashboard.
TRUSTED BY TOP PROPERTY MANAGEMENT COMPANIES
Stay on top of all your reviews from one user-friendly dashboard and make it easy for your teams to stay on top of your online reputation. Optimize, not just manage online reputation. Flamingo evaluates each resident and prompts them to leave a review at just the right moment - for example, after a resident has attended an event.
Related: Review Generation
This easy-to-use system allows your teams to manage reviews without having to pay for additional services, saving you thousands of USD per year.
Easily connect and manage all of the major review sites including Google MyBusiness, Apartments.com, Yelp and Facebook. Monitor and reply to reviews right under one dashboard. Get notified of new activities right on your login.
Admiral’s Cove opened in 2019 and after 3 years, only had 7 reviews. They turned on Flamingo’s review generation and immediately gained 13 new reviews.
Greystar's Atlas Oakland gained 164 reviews in less than 16 months with Flamingo's review generation. They made it to the Elite 1% properties list in 2021.
A 55+ community where residents typically don’t leave reviews, with Flamingo’s reputation feature, residents at Avidor Evanston started leaving reviews.
The Atworth at Mellody Farm hosted a family friendly movie night using Flamingo's event marketplace and as a result, gained two new 5-star Google Reviews.
Waypoint Residential moved over to Flamingo’s reputation management and with that, saved fees on additional services, added numerous other features and removed the need for yet another system to login to on a daily basis.
Monitoring your reviews allows you to catch things quickly. Be proactive with your resident communication to uncover anything your residents may find disruptive. The first step towards avoiding negative reviews is to remove uncertainty and the element of surprise.
Remember, a reputation management system should do 5 things:
Where to Find Reputation Management
You will find reputation management within the Flamingo Dashboard, located under the Manage tab at the top. Then Reputation Management on the left bar menu.
This is where you can add your review sources such as Google MyBusiness, Facebook, Yelp, Apartments.com, ApartmentRatings.com, and ApartmentGuide.com with just a simple click (or two).
To connect accounts simply navigate to the channel and click Connect, you will be prompted to login, just follow the instructions on screen to finish the connection.
Once you have connected these accounts, it’s easy to view and reply to reviews as they come in, with notifications of new ratings.
If you are experiencing difficulty connecting review sources or require additional assistance with the Reputation Management feature, please contact us via chat or at firstname.lastname@example.org and we’ll be happy to assist.
More than just Reputation Management
There are many other tools available within the Flamingo Dashboard that allow you to generate reviews in various ways, for example, resident events. There are also in-depth analytics on Review Generation and insider tips to help you grow your online presence.