18. Amy Mark, regional at Embrey, on why staff experience is just as important as resident experience

The Apartment Rebels Podcast

18. Amy Mark, regional at Embrey, on why staff experience is just as important as resident experience

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A lot is said about resident experience. It’s a central part of all property management companies and represents a big investment for corporations. But what about staff experience? Amy has been in the industry for over 10 years and in this episode she talks about how her workload has tripled in the past 2 years due to COVID and increasing expectations from residents. Which begs the questions, what comes first? Staff experience or resident experience?